Refund policy
Return & Refund Policy
At Numah Select, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
Only unopened, unused, and original packaging items are eligible for return.
Returns must be requested within 7 days of receiving your order.
Proof of purchase (order number, invoice) is required.
Note: Perfumes that have been opened, partially used, or damaged by the customer cannot be returned for safety and hygiene reasons.
2. How to Request a Return
Contact our Customer Support at numahselect@gmail.com within 7 days of delivery.
Provide your order number and reason for return.
Our team will confirm eligibility and provide instructions for return shipping.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable, except in cases of damaged or incorrect products.
4. Exchanges
Exchanges are available if the product is defective or damaged during shipping.
Contact our Customer Support to arrange an exchange.
Replacement items will be shipped once the original product is received.
5. Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us immediately with a photo of the item.
We will arrange for a replacement or full refund at no additional cost to you.
6. Important Notes
Items returned without prior approval may not be accepted.
Ensure items are well-packaged to prevent damage during return shipping.
We reserve the right to refuse returns that do not meet these criteria.